Shipping

DOMESTIC SHIPPING

Lela Rose offers complimentary shipping for all domestic ground orders. All orders are shipped using FedEx. See below rates for expedited shipping costs. All expedited shipping costs are non-refundable.

2nd business day (orders placed by 12pm): $15
Next business day (orders placed by 12pm): $25

Orders must be placed by 12pm to ship the same business day. Orders placed after 12pm will ship the following business day. Please allow 48 business-day hours for order processing. Once shipped, the delivery timeline is based on your location. FedEx Ground takes 1-5 days, east coast to west coast respectively. FedEx Next Day Air will deliver the day after it has left our warehouse, unless placed on Saturday or Sunday. Priority orders placed during the weekend will be shipped on Monday.

INTERNATIONAL SHIPPING

International shipping is currently available WORLDWIDE from Lela Rose. Please reach out to customerservice@lelarose.com with any questions. 

Returns

If you are not satisfied with your purchase, Lela Rose offers complimentary returns on all eligible items within 15 days of delivery.

To return an item, please visit https://returns.lelarose.com/ and follow the online instructions to retrieve your prepaid return label. Please note that use of any other shipping methods outside of the provided prepaid label will lead to a delay in the return process and Lela Rose is not responsible for any items shipped back to us using outside shipping methods. 

No returns will be accepted, or refunds offered after the listed return period. 

Garments must be received in their original condition with all tags attached. No returns are accepted, or refunds offered if items are worn, washed, altered, damaged, or Lela Rose tags are removed. Note: All sale items, vintage items, special order and altered pieced are final sale and may not be returned or exchanged. 

Lela Rose reserves the right to deny a refund if the merchandise does not meet the return policy requirements or is received after the 15-day return period. Provided article is in original condition and all refund requirements are met, please allow up to 15 days from the date your return is delivered for return to processed and account credited. The refund will appear on your next credit card statement, depending on the issuing bank and billing cycle.

TO EXCHANGE AN ITEM:

To exchange an item, please visit https://returns.lelarose.com/. Please select the return reason and choose the Exchange option. Continue to follow prompted instructions for the exchange.

SHIPPING ERRORS OR DAMAGED PRODUCTS: In the event that any orders are processed incorrectly or merchandise received is damaged or defective, Lela Rose will replace that item or accept its return for a full refund. Please contact customerservice@lelarose.com for further assistance.

Payment Methods

SALE ADJUSTMENTS: If an item you have purchased is reduced in price, a price adjustment can be requested within 15 days of your order being placed. The price difference will be refunded to the original form of payment. It is the responsibility of the customer to request an adjustment by contacting customerservice@lelarose.com. 

Contact

Terms & Conditions 

Site Terms and Conditions of Use

1. User’s Acknowledgment and Acceptance of Terms

Lela Rose Inc. (“Us” or “We”) provides the www.lelarose.com site and various related services (collectively, the “site”) to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Use”), as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.

BY USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THE THESE TERMS OF USE, PLEASE EXIT THE SITE NOW. YOUR REMEDY FOR DISSATISFACTION WITH THIS SITE, OR ANY PRODUCTS, SERVICES, CONTENT, OR OTHER INFORMATION AVAILABLE ON OR THROUGH THIS SITE, IS TO STOP USING THE SITE. YOUR AGREEMENT WITH US REGARDING COMPLIANCE WITH THESE TERMS OF USE BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF YOUR USE OF THIS SITE.

These Terms of Use are effective as of August 1, 2015. We expressly reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use.

As used in these Terms of Use, references to our “Affiliates” include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, licensors and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this site and/or its contents.

2. Description of Services

We make various services available on this site. You are responsible for providing, at your own expense, all equipment necessary to use the services, including a computer, modem, and Internet access (including payment of all fees associated with such access).

We reserve the sole right to either modify or discontinue the site, including any of the sites features, at any time with or without notice to you. We will not be liable to you or any third party should we exercise such right. Any new features that augment or enhance the then-current services on this site shall also be subject to these Terms of Use.

3. Registration Data and Privacy

You can opt to register your email address at the top of any of the webpages (“Registration Data”). By registering, you agree that all information provided in the Registration Data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete, and accurate.

You also grant us the right to disclose to third parties, including our Affiliates, certain Registration Data about you. The information we obtain through your use of this site, including your Registration Data, is subject to our Privacy Policy, which is specifically incorporated by reference into these Terms of Use.

4. Third Party Sites and Information

This site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the site or party by us, or any warranty of any kind, either express or implied.

 5. Intellectual Property Information

Copyright (c) 2015 Lela Rose Inc. All Rights Reserved.

For purposes of these Terms of Use, “content” is defined as any information, data, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site. This includes message boards, chat, and other original content.

By accepting these Terms of Use, you acknowledge and agree that all content presented to you on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of Lela Rose Inc. and/or its Affiliates. You are only permitted to use the content as expressly authorized by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Neither we nor our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this site will not infringe the rights of third parties. See “Users Materials” below for a description of the procedures to be followed in the event that any party believes that content posted on this site infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party.

All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Lela Rose Inc. or its Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo, and/or the name of Lela Rose Inc. or its Affiliates.

7. Limited License and Site Access.

We grant you a limited license to use the site for personal use only. Consequently, this grant does not allow you to do any of the following: (a) resell or make any commercial use of this site or any of the contents of this site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this site not intended to be so read. This includes using or directly viewing the underlying HTML or other code from this site except as interpreted and displayed in a web browser; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this site (including any intellectual property) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the site or to collect any information from the site or any other user of the site.

6. Unauthorized Use of Materials

Subject to our Privacy Policy, any communication or material that you transmit to this site or to us, whether by electronic mail, post, or other means, for any reason, will be treated as non-confidential and non-proprietary. While you retain all rights in such communications or material, you grant us and our agents and Affiliates a non-exclusive, paid-up, perpetual, and worldwide right to copy, distribute, display, perform, publish, translate, adapt, modify, and otherwise use such material for any purpose regardless of the form or medium (now known or not currently known) in which it is used.

Please do not submit confidential or proprietary information to us unless we have mutually agreed in writing otherwise. We are also unable to accept your unsolicited ideas or proposals, so please do not submit them to us under any circumstances.

We respect the intellectual property of others, and we ask you to do the same. If you or any user of this site believes its copyright, trademark or other property rights have been infringed by a posting on this site, you or the user should send notification to our Designated Agent (as identified below) immediately. To be effective, the notification must include:

1. Identify in sufficient detail the copyrighted work that you believe has been infringed upon or other information sufficient to specify the copyrighted work being infringed).

2. Identify the material that you claim is infringing the copyrighted work listed in item #1 above.

3. Provide information reasonably sufficient to permit us to contact you (email address is preferred).

4. Provide information, if possible, sufficient to permit us to notify the owner/administrator of the allegedly infringing webpage or other content (email address is preferred).

5. Include the following statement: “I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law.”

6. Include the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”

7. Sign the paper.

8. Send the written communication to the following address:

Designated Agent for Claimed Infringement:

You acknowledge and agree that upon receipt of a notice of a claim of copyright infringement, we may immediately remove the identified materials from our site without liability to you or any other party and that the claims of the complaining party and the party that originally posted the materials will be referred to the United States Copyright Office for adjudication as provided in the Digital Millennium Copyright Act.

7. Disclaimer of Warranties

ALL MATERIALS AND SERVICES ON THIS SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE SERVICES AND MATERIALS WILL MEET YOUR REQUIREMENTS, (B) THE SERVICES AND MATERIALS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR MATERIALS WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, OR INFORMATION OBTAINED BY YOU FROM THE SITE FROM US OR OUR AFFILIATES WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.

THIS SITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE MATERIALS AND SERVICES AT THIS SITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE MATERIALS OR SERVICES AT THIS SITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES.

THE USE OF THE SERVICES OR THE DOWNLOADING OR OTHER ACQUISITION OF ANY MATERIALS THROUGH THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES.

Content available through this site often represents the opinions and judgments of an information provider, site user, or other person or entity not connected with us. We do not endorse, nor are we responsible for the accuracy or reliability of, any opinion, advice, or statement made by anyone other than an authorized Lela Rose Inc. spokesperson speaking in his/her official capacity. Please refer to the specific editorial policies posted on various sections of this site for further information, which policies are incorporated by reference into these Terms of Use.

You understand and agree that temporary interruptions of the services available through this site may occur as normal events. You further understand and agree that we have no control over third party networks you may access in the course of the use of this site, and therefore, delays and disruption of other network transmissions are completely beyond our control.

You understand and agree that the services available on this site are provided “AS IS” and that we assume no responsibility for the timeliness, deletion, or failure to store any personalization settings.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

8. Limitation of Liability

IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR OF ANY WEB SITE REFERENCED OR LINKED TO FROM THIS SITE.

SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

9. Indemnification

Upon a request by us, you agree to defend, indemnify, and hold us and our Affiliates harmless from all liabilities, claims, and expenses, including attorney’s fees, that arise from: (a) your use or misuse of this site, including without limitation, any content submitted or transmitted by you via the site;  or (b) any violation by you of: (1) these terms of use; (2) our Privacy Policy; (3) any other terms, guidelines or rules applicable to the site; (4) any rights of any other person or entity; or (5) any applicable laws, rules or regulations . We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

10. Software

To the extent applicable, software from this site is further subject to United States Export Controls. No software from this site may be downloaded or exported (a) into (or to a national or resident of) any other country to which the United States has embargoed goods; or (b) anyone to the United States Treasury Department’s list of Specially Designated Nations or the U.S. Commerce Department’s Table of Deny Orders. If applicable, by downloading or using software on this site, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or any such list.

11. International Use

Although this site may be accessible worldwide, we make no representation that materials on this site are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws. Any offer for any product, service, and/or information made in connection with this site is void where prohibited.

12. Minors

This site is designed for and intended for use by adults. If you are less than 18 years of age, you may use this site only with the involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of this site by children, minors and others under your care. You agree to be responsible for their use of this site.

13. Termination of Use

You agree that we may, in our sole discretion, terminate or suspend your access to all or part of the site with or without notice and for any reason, including, without limitation, breach of these Terms of Use. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.

Upon termination or suspension, regardless of the reasons therefore, your right to use the services available on this site immediately ceases, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or this site. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.

14. Governing Law

This site (excluding any linked sites) is controlled by us from our offices within the New York, United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of New York, by accessing this site both of us agree that the statutes and laws of the State of New York, without regard to the conflicts of laws principles thereof and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this site.  Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue any court of competent jurisdiction within the State of New York with respect to such matters.

15. Notices

All notices to a party shall be in writing and shall be made either via email or conventional mail. Notices to us must be sent to the attention of Customer Service at information@lelarose.com, if by email, or at Lela Rose Inc., 500 7th Ave, 24th Floor, New York, NY 10018,  if by conventional mail. Notices to you may be sent to the address supplied by you as part of your Registration Data. In addition, we may broadcast notices or messages through the site to inform you of changes to the site or other matters of importance, and such broadcasts shall constitute notice to you at the time of sending.

16. Entire Agreement

These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter of this agreement and supersedes all prior agreements and understandings of the parties with respect to that subject matter. These Terms of Use may not be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with this site is in conflict or inconsistent with these Terms of Use, these Terms of Use shall take precedence.

17. Miscellaneous

In any action to enforce these Terms of Use, the prevailing party will be entitled to costs and attorney’s fees. Any cause of action brought by you against us or our Affiliates must be instituted with one year after the cause of action arises or be deemed forever waived and barred.

You may not assign your rights and obligations under these Terms of Use to any party, and any purported attempt to do so will be null and void. We may freely assign our rights and obligations under these Terms of Use.

You agree not to sell, resell, reproduce, duplicate, copy or use for any commercial purposes any portion of this site, or use of or access to this site.

In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and services available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.

If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

Any failure by us to enforce or exercise any provision of these Terms of Use or related rights shall not constitute a waiver of that right or provision.

18. Contact Information

Except as explicitly noted on this site, the services available through this site are offered at Lela Rose Inc., 500 7th Ave, 24th Floor, New York, NY 10018. Our telephone number is 212.947.9204. If you notice that any user is violating these Terms of Use, please contact us at information@lelarose.com.

Privacy Policy

Effective Date: 8/1/2015

Lela Rose Inc.  (“Lela Rose”, “we”, “our”, “us”) and its subsidiary and affiliate companies respect the privacy rights of its online visitors (“you” “your”, “yours”) and recognize the importance of protecting the information collected about them. This Privacy Policy addresses the use and disclosure of personal information we collect from you through our site and how we use that information. If you have any questions about our Privacy Policy, please contact us at information@lelarose.com. This Privacy Policy applies to the services and products offered by Lela Rose, as well as any other applications, content or features that we may from time to time offer on our site.

By visiting this site, or providing your information to us, you are accepting the practices described in this Privacy Policy.

Please exit this site immediately if you do not accept this Privacy Policy or are accessing the site in a country or other territory where use of the site is not permitted.

1. What information Lela Rose collects.

Lela Rose collects and stores information from visitors to this site, including email addresses. We reserve the right to use the email address that you provide to us to respond to you and send you marketing materials for our own products and services and those of our affiliates, partners and licensors, unless you have opted not to receive promotional communications in connection with this site. To serve you better, we may combine information you give us with other information which is publicly available.

We may collect and store certain other information automatically whenever you interact with this site. For example, we may collect your IP address, browser information and reference site domain name every time you visit this site. We also may collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this site.

Also, like many web sites, we use “cookies”, which are files stored on your computer’s hard drive by your browser. We use cookies to ascertain which web pages are visited and how often, to make our site more user friendly, and to give you a better experience when you return to the site. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies “turned on” so that we can offer you a better experience on this site.

2. Your California rights

Lela Rose collects various types of personal information about you both online and offline, as described in this privacy policy. Under California law, customers of Lela Rose who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please contact us at information@lelarose.com or write to us at the following address:

3. Is information collected from children? 

This site is not intended or directed to anyone under the age of 18. If you are under the age of 18, you should use this site only with the involvement of a parent or guardian and should not submit any personal information to us.

4. Does Lela Rose share your information with others?

We do not share with others, or sell or rent to others, any personal information that you provide to us through this site except with your consent or as described in this Privacy Policy.

We may engage third parties to perform services in connection with the operation of our business. Examples of these services include marketing and promotional material distribution, site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.

In the event of a sale of some or all of our business, Lela Rose may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this Privacy Policy.

You should be aware that we do share your information with our affiliates, partners and licensors, who may use this information to send you marketing materials for their products and services.

You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our site or the public.

5. Security

The security of your information is very important to us and will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above. Our physical, electronic, and procedural safeguards meet or exceed current federal standards regarding the protection of customer information. We also require contractors and outside companies who work with us to adhere to strict privacy standards through their contracts with us.

6. Our site may contain links to other websites.

Please be aware that we are not and cannot be responsible for the privacy practices of any websites that you access through our site and that this Privacy Policy applies solely to the information which we collect through our site. We encourage you to ensure that you read the privacy statements of all the destination websites which you visit.

7. Accuracy and retention

If at any time you would like to change your personally identifiable information, or if you no longer wish to receive materials from us, please contact us at information@lelarose.com.

8. Privacy Policy updates

We may update this Privacy Policy from time to time. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. If you have any questions or concerns regarding this Privacy Policy, please contact us at information@lelarose.com or write to us at the following address:

Privacy Policy

1. What information Lela Rose collects.

Lela Rose offers complimentary shipping for all domestic ground orders. All orders are shipped using UPS. See below rates for expedited shipping costs. All expedited shipping costs are non-refundable.

Privacy Policy

1. What information Lela Rose collects.

Lela Rose offers complimentary shipping for all domestic ground orders. All orders are shipped using UPS. See below rates for expedited shipping costs. All expedited shipping costs are non-refundable.